L'objet de ce manuel est d'aider les agents de la fonction publique à renforcer les relations entre l'administration et les administrés. Il comporte une brève analyse des concepts et principes de base et présente des exemples concrets de bonnes ...

This handbook offers government officials practical assistance in strengthening relations between government and citizens. It combines a brief review of basic concepts, principles, concrete examples of good practice, tools (including new information ...

This handbook offers government officials practical assistance in strengthening relations between government and citizens.

This handbook offers government officials practical assistance in strengthening relations between government and citizens. It combines a brief review of basic concepts, principles, concrete examples of good practice, tools (including new information ...