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Building on Basics

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This report aims to identify new developments in the administration of central government that lead to better value for money: better services at lower costs for the taxpayers.

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Support services and operational management

This chapter presents reforms in the area of operational management and support services. Operational management is defined as decision-making about the use of operational means, namely: finance (budgeting, accounting, cash and debt operations), human resources and organisation, internal audit, procurement, information and ICT, accommodation, real estate and facilities (office equipment, reproduction, cars, catering, security, cleaning and internal post), communication. Support services include advice on the use of operational means, as well as the execution of support tasks.

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