Better Service Delivery for Inclusive Growth in the Dominican Republic

image of Better Service Delivery for Inclusive Growth in the Dominican Republic

This Review focuses on improving access to quality and timely services for citizens as a means to facilitate inclusive growth in the Dominican Republic. Despite its macroeconomic performance in the last decade, poverty and levels of inequalities remain high in the Dominican Republic. At the same time, citizens report limited satisfaction with the quality and access to services in the country, often reflected in less than optimal outcomes in areas such as health, transport or education. The review's focus on service delivery offers the opportunity to apply the concepts and tools of public governance at an operational level and with immediate implications for the government-citizen relationship. The inclusion of multidisciplinary good practices, collected through OECD work on public sector management, digital government, innovation or administrative simplification, allows a comprehensive but integrated assessment of the use of public policy levers for optimizing service design and delivery. By covering aspects relating both to the competence of government – in terms of the quality, timeliness and effectiveness of public services – and to the principles governing the provision of services – including engagement, accountability or inclusiveness, this review identifies policy recommendations to improve access, coverage and quality of public services, regardless of income levels, location and other social and economic factors – as a key lever to achieve more inclusive growth. 


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The governance context of service delivery in the Dominican Republic

This chapter introduces the governance arrangements that guide and shape the delivery of public services in the Dominican Republic and that set the foundation for other policy levers to be fully effective, such as digital government, public innovation and administrative simplification. It describes the current institutional framework governing the provision of services and the numerous reforms that have been undertaken in the past 50 years. The challenges to realise the full potential of the current institutional setting are discussed, including those relating to whole-of-government co-ordination and coherence and the integration of existing information systems, such as those that collect feedback and experience from users and beneficiaries; capacity building; and administrative structure. The role of the Ministry of Public Administration (MAP) as a natural institutional leader is also discussed. The chapter concludes with recommendations to improve the governance underpinnings of service delivery in the Dominican Republic.

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