Better Service Delivery for Inclusive Growth in the Dominican Republic

image of Better Service Delivery for Inclusive Growth in the Dominican Republic

This Review focuses on improving access to quality and timely services for citizens as a means to facilitate inclusive growth in the Dominican Republic. Despite its macroeconomic performance in the last decade, poverty and levels of inequalities remain high in the Dominican Republic. At the same time, citizens report limited satisfaction with the quality and access to services in the country, often reflected in less than optimal outcomes in areas such as health, transport or education. The review's focus on service delivery offers the opportunity to apply the concepts and tools of public governance at an operational level and with immediate implications for the government-citizen relationship. The inclusion of multidisciplinary good practices, collected through OECD work on public sector management, digital government, innovation or administrative simplification, allows a comprehensive but integrated assessment of the use of public policy levers for optimizing service design and delivery. By covering aspects relating both to the competence of government – in terms of the quality, timeliness and effectiveness of public services – and to the principles governing the provision of services – including engagement, accountability or inclusiveness, this review identifies policy recommendations to improve access, coverage and quality of public services, regardless of income levels, location and other social and economic factors – as a key lever to achieve more inclusive growth. 


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Innovation in public services as a driver of inclusive growth in the Dominican Republic

This chapter analyses the context of public sector innovation in the Dominican Republic, following the OECD public sector innovation framework. It provides a general overview of the complex policy scenario the Dominican Republic must face in the coming years, and the importance of fostering innovation in its public sector to tackle these issues. The chapter considers the institutional context for public innovation, starting with the necessary technical and co-ordination role from the Ministry of Public Administration (MAP). It also addresses the tension between the need for stability and regulatory control of public sector activities, and the necessary room for civil servants to innovate and reduce red tape. Issues relating to the flow of data and knowledge across the public sector, and the strategic management of human resources as a key innovation-driving factor, are considered. Finally, the chapter provides a number of policy recommendations that aim to reinforce the environment of public sector innovation.

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