Benchmarking Digital Government Strategies in MENA Countries

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This report benchmarks digital government strategies in MENA countries against OECD standards and best practices. Using the OECD Recommendation of the Council on Digital Government Strategies as analytical framework, the report provides an in-depth look at the efforts made by Egypt, Jordan, Lebanon, Morocco, Tunisia and the United Arab Emirates to use digital technologies strategically to support broader policy objectives. New technologies can help foster economic value creation, make institutions more inclusive, improve competitiveness and promote effective decision-making in the public sector. This report also assesses the use of ICTs to strengthen trust in government through greater openness and engagement, and suggests how MENA countries can better co-ordinate and steer the digital transformation of the public sector.


Using digital technologies to bring governments closer to citizens and businesses

This chapter highlights how the countries assessed in this report are currently using digital technologies to foster transparency and inclusiveness, digital engagement and participation, and to manage data as a strategic asset to improve decision-making. The chapter provides a general assessment for current efforts in these areas of work and identifies outstanding challenges and shortcomings. It stresses the need for sound approaches to ensure personal data protection and the cybersecurity of public sector systems and data. Finally, this chapter taps into OECD experiences and good practices to advance specific policy recommendations to enhance the use of technology in the public sector to support openness and engagement and ultimately strengthen trust in the public sector.


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