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Benchmarking Civil Service Reform in Kazakhstan

image of Benchmarking Civil Service Reform in Kazakhstan

Civil service modernisation is a key priority in Kazakhstan. This report uses the OECD's Survey on Strategic Human Resource Management (HRM) in central governments to examine how Kazakhstan’s practices compare against OECD countries in several strategic areas. It explores how Kazakhstan is looking at skills and competencies throughout the employment cycle; how performance and pay systems contribute to improving public service quality, accessibility and responsiveness; and the role leaders and managers play in the reform implementation process. The report suggests areas for further improvement to help Kazakhstan develop a professional, strategic and innovative civil service.

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Performance, pay system and working conditions in Kazakhstan

This chapter discusses Kazakhstan’s performance management system, currently under preparation. This new system is being developed by the Agency for Civil Service Affairs and is expected to share many common features with OECD countries. In the new system, Kazakhstan aims to make greater use of performance assessment in human resources (HR) decisions. The Agency for Civil Service Affairs is looking at the possibility to introduce performance criteria related to improvement of competencies and to increase the impact of performance in career advancement and remuneration (namely through performance-related pay). In parallel, Kazakhstan is working on a point-factor scale grading system for civil service positions, where job content is expected to become an important factor to determine base salary.

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