Administrative Simplification in the Mexican Social Security Institute

image of Administrative Simplification in the Mexican Social Security Institute

This report assesses the impact on citizens and businesses of the administrative simplification measures carried out by the Mexican Social Security Institute. Administrative burdens are measured in the time it takes citizens and businesses to complete forms and wait in line to request or deliver information to the government. Using an adaptation of the Standard Cost Model, this report finds that such burdens for users have decreased by at least 25% thanks to the simplification and digitalisation of administrative formalities. It also suggests how the Institute could reduce burdens even further. By promoting the use of online formalities, IMSS could reduce administrative burdens by an additional 11%.

English Also available in: Spanish

Impact of administrative simplification processes in the Mexican Institute of Social Security

This chapter presents the impact of reducing administrative burdens generated by the Institute’s procedures. The decrease in burdens is a result of simplification and digitisation processes, which started in 2012. A decline in information requirements, accompanied by improved formats and submission of information through a computer or smartphone led to less person-hours devoted to carry out formalities. The impact is measured as an aggregate for the IMSS and is shown by administrative co-ordination for 84 procedures analysed in this report.

English Also available in: Spanish

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