Improving Financial Education and Awareness on Insurance and Private Pensions

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Individuals face an increasing variety of financial risks, including those linked to their retirement. At the same time, public funding has been reduced or is strictly limited in most countries. Private insurance and pensions products therefore play an essential role in social and financial protection. Yet the public might have a low level of awareness of the risks they are exposed to, and lack literacy, knowledge and skills in insurance and private pensions questions and products.

This volume addresses these topical and unexplored issues as part of the ongoing OECD project on financial education. After a comprehensive analysis of the main challenges and presentation of practical solutions, the book highlights good practices, endorsed by OECD governments, to enhance awareness and education on risk, insurance and private pensions issues.



English Also available in: French

Annex I.2

Mediation and Redress Mechanisms in Selected OECD Countries

Mediator and ombudsman have been established in Austria, Finland, Germany, Greece, Poland and the United Kingdom. In Poland, the insurance ombudsman has a particular responsibility for protecting consumers in a market where competition alone was considered insufficient to develop customer service. The ombudsman's function is to consider complaints and appeals and provide advice on relations between insurers (or pension funds) and their clients.

English Also available in: French

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