Support and protection for financial consumers who may be vulnerable are an important part of many financial consumer protection frameworks around the world. The G20/OECD High-Level Principles on Financial Consumer Protection, the international standard for financial consumer protection, underscore the importance of paying special attention to the treatment of consumers who may be experiencing vulnerability. This paper provides a conceptual framework for understanding financial consumer vulnerability and highlights policy considerations and responses to address the issue.
Understanding and responding to financial consumer vulnerability
OECD Business and Finance Policy Papers
