Promoting Consumer Education

Trends, Policies and Good Practices

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Consumers today are challenged by growing amounts of information and wider choices of products, requiring them to develop skills and knowledge for making good choices in complex markets. This publication examines the approaches that governments use to promote consumer education in OECD and some non-OECD countries, highlighting the policies and measures that have been particularly effective. It also analyses recent trends, the role of stakeholders, steps being taken to evaluate the effectiveness of current programmes and the principal challenges.



Analysis of Selected Countries: Australia

In Australia, the Trade Practices Act 1974 (TPA) sets out the functions of the Australian Competition and Consumer Commission (ACCC), the agency principally responsible for consumer protection at the federal level. No specific provisions address consumer education. There are, however, provisions describing the functions of the ACCC in relation to dissemination of information, law reform and research (Section 28).


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