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United Nations e-government survey 2014

E-Government for the future we want

image of United Nations e-government survey 2014
The UN E-Government Survey serves as a tool for decision-makers to identify their areas of strength and challenges. The Survey assesses the e-government readiness of the 193 Member States of the UN according to a quantitative composite index of e-readiness based on website assessment, telecommunication infrastructure, and human resource endowment. ICTs can help reinvent government in such a way that existing institutional arrangements can be restructured and new innovative arrangements can flourish, paving the way for a collaborative, effective, inclusive, transparent and accountable government, which is critical for sustainable development. DPADM, as a global hub for innovation in public governance, promotes knowledge sharing of innovative approaches and practices in public management, particularly in the area of e-government.

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Mobile and other channels for inclusive multichannel service delivery

Eradication of poverty remains high on the global development agenda and requires empowering people living in poverty and other disadvantaged and vulnerable groups with public information and services. Different modalities and channels for extending public service delivery to all the people and leave no one behind including disadvantaged and vulnerable groups. The evolution of e-government in the next stage beyond 2015 needs further rethinking and transforming the way government institutions operate, with citizen needs and expectations at the core of its business re-engineering process. An integrated inclusive multichannel service delivery approach is, therefore, central to the successful implementation of the way forward.

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