Compendium of Innovative E-government Practices

Volume IV

image of Compendium of Innovative E-government Practices
The main objective of developing the UNDESA Compendium of Innovative E-government Practices as an ongoing project is to create a venue for promoting innovative e-government solutions, services and products developed and yet to be developed by governments. The Compendium does not promote one solution over another but rather exposes e-government practices that place the citizen in the forefront. Volume IV covers a wide range of innovative practices, such as applications that increase the efficiency of the public sector in finance, health, education, environment and a number of applications that foster citizens' participation.




The potential benefits of online service provision are increasingly being recognized throughout the world by governments at the local, national and regional levels. Governments’ use of the Internet to deliver public services has revolutionized the speed and effectiveness of government service delivery and public administration. The benefits of online service delivery manifest themselves in a faster, cheaper, more personalized and efficient service delivery that citizens and businesses can access 24 hours a day, seven days a week.


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