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Compendium of Innovative E-government Practices

Volume V

image of Compendium of Innovative E-government Practices

As information and communication technologies (ICTs) are dramatically changing the lives of people around the world, governments must come to grips with finding solutions that will increase public value to their citizens. This publication creates a venue for promoting innovative e-government solutions, services and products developed by public institutions across the world. The Compendium also enables South-South and North-South information-sharing of their respective experiences and innovative practices. In both cases, the focus is on hastening innovation and creating public value for the citizenry. It covers a wide range of innovative practices, such as citizens service delivery, e-participation, information access, e-health, information sharing/access, crisis management, e-accounting, e-commerce, e-customs, e-petitioning, e-voting, e-education, e-justice, e-procurement, e-taxation, e-inclusion, e-environment, gender equality, government portal, government intranet, sustainable development, open government data, etc.

English

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Foreword

The potential benefits of online service provision are increasingly being recognized throughout the world by governments at the national, regional and local levels. Governments’ use of the Internet to deliver government services has revolutionized the speed and effectiveness of government service delivery and public administration. The benefits of online service delivery manifest themselves in a faster, cheaper and more personalized and efficient service delivery that citizens and businesses can access 24 hours a day, seven days a week.

English

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