Executive summary

In the wake of global crisis, public administrations around the world struggle to find equilibrium between fiscal austerity and citizens’ expectations about how to address current and emerging challenges, such as the migration crisis, climate change and ageing populations. Governments also need to adapt their political and managerial agendas to the pace of technology and innovation, growing budgetary pressures, and civil society’s increasing demand for public and media scrutiny of decision making, spending and performance. Achieving such change – and stimulating inclusive economic growth and social well-being – requires an efficient and resilient civil service able to make strategic choices and be armed with fit-for-purpose skills.