Citizen satisfaction with public services and institutions

Citizen satisfaction with public services helps show how public services are perceived relative to citizens’ expectations. Data regularly collected through the Gallup World Poll allows some comparative analysis of citizens’ satisfaction levels with a range of public services, notably for health, education and justice. Interpreting cross-country comparisons of citizen satisfaction with public services should be made with caution, as perceptions can be influenced by many other reasons beyond the access, responsiveness and quality of services, such as differing expectations, cultural factors, communications, current events or other factors.