Strengthening the foundations for integrated digital service delivery in Brazil

This chapter analyses and discusses the foundations for digital service delivery policies and practices in the Brazilian federal government. It starts by discussing the importance of digital key enablers required for sustainable and coherent public service delivery. It then focuses on the Brazilian experience in common architectures and standards, open source software and digital identity, as critical facilitators of integrated and coherent service delivery. Finally, the chapter underscores the role of legal and regulatory frameworks in securing the proper adoption of key enablers across the public sector.