Realising the Benefits of E-Government

The Danish government recognises the use of ICT as a prerequisite for the public sector to efficiently and effectively complete its tasks, achieve its goals and meet the expectations of citizens and businesses. This is why it regards e-government as being fundamental to reforming the public sector and to sustaining high improved service delivery and has adopted tools and strategies to ensure the full harvesting of these benefits. For instance, the business case model used by the Danish Ministry of Finance – based on international standards for ICT projects and business cases – is a key tool to deliver a financial overview and allow the users to compare the planned value and objectives to the estimated costs and investments.