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The Digital Government Review of Brazil assesses the federal government’s digital government policies, programmes and projects, and provides concrete policy recommendations for their improvement, drawing on practices and experiences of the OECD. The analysis focuses on how to strengthen the efficiency and effectiveness of Brazil’s Digital Governance Strategy, connecting it with the broader objectives and programmes of the country’s public sector reform agenda. The targeted and practical policy recommendations aim to help the Brazilian government capitalise on its digital government achievements and strategically plan and implement a shift from e-government to digital government.
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Digital technologies are radically changing how citizens live, work, consume services and interact. The capacity of governments to respond to the digital transformation underway, and produce more inclusive, convenient and collaborative processes and services, is crucial for securing citizen’s trust.
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Brazil’s Digital Governance Strategy (2016-19) is the main strategy on digital government policy providing a framework for programmes and actions. Approved in 2016, the strategy is aligned with the desired goal to shift from e-government to digital government. Updated in 2018, the strategy defines priorities such as promoting the availability of open government data, boosting the use of digital technologies for transparency purposes, improving the delivery and use of public digital services, securing the take-up of digital identity, developing evaluation and services’ satisfaction mechanisms, integrating digital services through interoperable public information technology (IT) systems and data, and increasing citizen participation through digital platforms.
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This chapter introduces the Digital Government Review of Brazil in terms of both a background of the analysis of the review and the contextual factors that will influence the Brazilian government in its digital transformation. It takes into consideration both social and economic factors in Brazil before looking at where the government is today in terms of digitalisation. The chapter provides a substantive introduction for the following chapters of analysis.
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This chapter analyses and assesses the governance and institutional frameworks for digital government currently in place in Brazil. It reviews the current Digital Governance Strategy meant to set the country’s path towards the digitalisation of the public sector. It then focuses on the configuration and institutional set-up of the unit in charge of leading and co-ordinating digital government in Brazil. Finally, it discusses the existing co‑ordination mechanisms meant to ensure the necessary alignment across sectors and levels of government, so as to ensure the coherent and sustainable development of digital government in Brazil.
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This chapter takes a look at the institutional capacities required for the sound implementation of the Brazilian digital government policy, in line with Pillar 3 of the OECD Recommendation of the Council on Digital Government Strategies. It starts by focusing on the digital skills panorama in Brazil’s federal public administration. It then assesses the institutional mechanisms in place to streamline information and communication technology (ICT) investments in the public sector, namely cost-benefit analysis, business cases and project management standards. The chapter closes with a section dedicated to the analysis and discussion of the ICT procurement context in Brazil, focusing on the institutional tools in place to reinforce the coherency of ICT spending in the country’s federal government.
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This chapter analyses and discusses the foundations for digital service delivery policies and practices in the Brazilian federal government. It starts by discussing the importance of digital key enablers required for sustainable and coherent public service delivery. It then focuses on the Brazilian experience in common architectures and standards, open source software and digital identity, as critical facilitators of integrated and coherent service delivery. Finally, the chapter underscores the role of legal and regulatory frameworks in securing the proper adoption of key enablers across the public sector.
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The potential of digital technologies to spur more open and collaborative processes was always assumed to be one of the greatest assets of the digital revolution in Brazil. This chapter seeks to explore what can provide a transformative catalyst to digital service delivery beyond technology. The chapter focuses on the digital transformation of public service delivery in Brazil, discussing topics such as the relevance of digital-by-design approaches, the use of emerging technologies and the future development of cross-border services in the Latin America and Caribbean (LAC) region.