Table of Contents

  • This review of Digital Government in Mexico discusses and assesses the evolution, achievements and challenges of the digital government policy in Mexico. It was prepared at the request of the Coordination of the National Digital Strategy office (Coordinación de la Estrategia Digital Nacional, CEDN) at the Office of the President in Mexico with the support of the Ministry of Public Administration (Secretaría de la Función Pública, SFP), and the Research and Innovation Centre on Information and Communications Technology (INFOTEC). The review provides recommendations on how to strengthen the governance and accelerate the digital transformation of the public sector in Mexico.

  • The digital transformation is bringing disruptive change for the economies, societies and public sectors across OECD countries. An unprecedented wave of technological change is affecting the structures and organisations of both businesses and public administrations. Governments have to anticipate, embrace and manage this transformation if they do not want to be outpaced, provide outdated services or run the risk of policy failures. Public sector organisations need to be able to provide services and solutions that match citizens’ expectations if they want to maintain or reinforce public trust.

  • This section analyses the current digital government landscape in Mexico and outlines proposed recommendations.

  • This chapter discusses the technological trends and the new policy scenario brought about by the 4th industrial revolution. Growing connectivity and new emerging technologies such as the Internet of Things, blockchain, cloud computing, data analytics and artificial intelligence enable new production and delivery models. These new business models allow for greater organisational performance, improved decision-making and services that better respond to user needs. The chapter analyses what these changes mean for the Mexican public sector, and why governments have put digital government at the core of public sector reform. The chapter advances a framework for understanding digital government and explains how it can help the government of Mexico achieve its policy objectives.

  • This chapter provides an overview of Mexico’s e-government efforts and its collaboration with the OECD to strengthen the use of information and communication technologies to deliver better government. The chapter goes over the main findings and policy recommendations on e-government advanced by the OECD to Mexico in the 2005 OECD e-Government Review of Mexico and the 2011 Public Governance Review of Mexico. Based on those assessments, the chapter identifies pervasive challenges the country has faced in using technology effectively to improve public sector performance and deliver better public services.

  • Chapter 3 provides an assessment of the governance of digital government in Mexico. It describes and appraises the National Digital Strategy and its structures. Furthermore, this chapter considers the progress made in setting up the enablers of the digital transformation. In addition, this chapter takes in what the digital transformation entails for the political leadership, and how senior leadership in the public sector enable digital government implementation and innovation. The chapter closes with an analysis of the organisational structure and architecture that underpins digital government policy in Mexico.

  • Chapter 4 provides a general overview of the Mexican public administration’s capability to successfully implement digital government. It touches upon digital transformation standards and design principles, as well as other tools supporting the emergence of a digital culture in the Mexican public sector. The chapter also delves into the issue of the Mexican’s state data capability and concrete ways to foster a data-driven culture in the public sector to improve government performance. This chapter advances an assessment of the key challenges facing Mexico in terms of developing and deploying a digital talent strategy. Chapter 4 closes with considerations about current challenges in deploying new methods for ICT commissioning and acquisition and stresses the need to increasingly adopt agile development approaches.