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The potential benefits of online service provision are increasingly being recognized throughout the world by governments at the national, regional and local levels. Governments’ use of the Internet to deliver government services has revolutionized the speed and effectiveness of government service delivery and public administration. The benefits of online service delivery manifest themselves in a faster, cheaper and more personalized and efficient service delivery that citizens and businesses can access 24 hours a day, seven days a week.
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The Compendium of Innovative eGovernment Practices was developed by the Division for Public Administration and Development Management of the United Nations Department of Economic and Social Affairs (UN/DESA) under the guidance and direction of Mr. Vincenzo Aquaro, Chief of the eGovernment Branch and with substantive advice and support of Ms. Adriana Alberti, Senior Governance and Public Administration Officer.
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The UN/DESA Compendium of Innovative E-government Practices is a compilation of case studies of innovative e-government solutions, services and applications with elements of transferability and adaptability. In developing this online Compendium, UN/DESA aims to provide not only a tool for knowledge management but also a venue for the promotion and sharing of these cost-effective, value-added innovative solutions. Since the Compendium is an ongoing project, UN/DESA will continue to solicit and identify innovative practices from all corners of the globe for inclusion in later editions of this resource.
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