Working Towards Results

Managing Individual Performance in the Public Service

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Developing a strong performance management system is a major task, but it promises significant rewards. This publication is intended to assist the reader in developing a performance management system for the public service which is appropriate for the local context. Objectivesetting, clarifying goals and, above all, feedback on performance are outstanding concerns and these are the priorities which this book addresses.



An Overview

A performance management system provides a vehicle for common understanding of the organisation's purpose and of the requirements and management expectations in relation to each individual's work. The system recognises the importance of the work of each employee to the success of the organisation. It promotes open communication between the manager and the employee by providing regular discussion on expectations and progress.


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