Redrawing the Lines

Service Commissions and the Delegation of Personal Management

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This publication discusses the difficulties of personnel management in the public sector and explores possible solutions. Specifically, it looks at the decentralisation of personnel management, the implications this has for the role and powers of Service Commissions, and how Commissions have responded to delegation proposals. It attempts to shed light on possible divergences in governments’ and Commissions’ views on public service management issues and it explores options for achieving change.



A Blueprint for Success

Public servants, Service Commissioners, and politicians are under pressure as never before. The pace of change within the service, rising public expectations about service quality, and increasing resistance from tax-payers are challenging all players to produce more, quicker, with less. At times of pressure, bigger pictures are harder to see.


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