Introducing New Approaches

Improved Public Service Delivery

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Economic realities have led many governments to review the programmes they deliver and the way they deliver them, and to ask if there are other methods of service delivery that are more responsive to clients' needs, and more cost effective. This work shows that any new approach must take into account a whole variety of factors. It sets out various practices for better service provision which have emerged across the Commonwealth, emphasising the choice available.



The Role of Information Technology in Improving Service Delivery

In the past two decades, the coincidence of public sector reforms with the much-heralded dawn of the ‘Information Age’ has meant that government departments have become major users of computers and information management systems. While there are disparities in the extent of investment in information technology (IT) in the public service between countries, broad patterns are evident.


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