Introducing New Approaches

Improved Public Service Delivery

image of Introducing New Approaches

Economic realities have led many governments to review the programmes they deliver and the way they deliver them, and to ask if there are other methods of service delivery that are more responsive to clients' needs, and more cost effective. This work shows that any new approach must take into account a whole variety of factors. It sets out various practices for better service provision which have emerged across the Commonwealth, emphasising the choice available.



Changing Organisational Culture

Strengthening accountability has been rendered all the more important in the context of greater devolution and flexibility. A wide-ranging and controversial debate has arisen about the concept and practice of accountability and the interdependence between the administrative and political system. The issue is who is responsible to whom, for what and when.


This is a required field
Please enter a valid email address
Approval was a Success
Invalid data
An Error Occurred
Approval was partially successful, following selected items could not be processed due to error