Managing Human Resources in South African Schools

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“All South Africans must now unite and join hands and say we are one country, one nation, one people, marching together into the future.” Nelson Mandela

This book is underpinned by the philosophy that effective management of all staff in schools is essential if the challenges of educating South Africa’s youth are to be met. Good managers are able to recruit, select, motivate and monitor teachers and other staff.

The purpose of the book is to provide guidelines for professional development and competence in managing staff effectively. Case examples are provided throughout to enable practical application to specific contexts.



Conflict Management

Productive organisations, including educational institutions, are characterised by effective conflict management. These organisations have managers who not only assist in the resolution of conflict and help prevent unnecessary conflict, but also ensure that staff are trained to manage fruitfully any conflict that may occur. The ability to manage conflict effectively comes from an understanding of its nature and causes and a realisation that dynamic organisations will sometimes generate conflict that, if managed well, can be of benefit to both the individuals involved and the employer organisations. Follet’s view, written in the 19th century, was that conflict is “not necessarily a wasteful outbreak of incompatibilities, but a normal process by which socially valuable differences register themselves for enrichment of all concerned” (quoted by Hoy and Miskel 1978, p.11).


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