Increasing Taxpayers' Use of Self-service Channels
Building on prior work that resulted in the practical guide Managing Service Demand, this report explores the strategies revenue bodies can use to improve take-up of self-service channels in the context of a proposed future service experience for individuals, businesses and tax intermediaries.
- Click to access:
-
Click to download PDF - 1.91MBPDF
-
Click to Read online and shareREAD