OECD Digital Economy Papers

ISSN :
2071-6826 (online)
DOI :
10.1787/20716826
Hide / Show Abstract
The OECD Directorate for Science, Technology and Industry (STI) undertakes a wide range of activities to better understand how information and communication technologies (ICTs) contribute to sustainable economic growth and social well-being. The OECD Digital Economy Papers series covers a broad range of ICT-related issues and makes selected studies available to a wider readership. They include policy reports, which are officially declassified by an OECD Committee, and occasional working papers, which are meant to share early knowledge.
 

Resolving E-commerce Disputes Online

Asking the Right Questions about ADR You or your institution have access to this content

Click to Access: 
    http://oecd.metastore.ingenta.com/content/5kz9m1432zjk.pdf
  • PDF
  • http://www.keepeek.com/Digital-Asset-Management/oecd/science-and-technology/resolving-e-commerce-disputes-online_233468177136
  • READ
Author(s):
OECD
Publication Date
04 June 2002
Bibliographic information
No.:
63
Pages
8
DOI
10.1787/233468177136

Hide / Show Abstract

Shopping online opens up a world of opportunity, convenience, choice, competitive prices and information. What will happen if something goes wrong with your purchase? What if you don't get the products you ordered? What can you do?
Also available in: French