OECD Public Governance Reviews
This series of country reviews assesses public governance arrangements from an international comparative perspective in terms of their ability to deliver on government objectives, in particular for the whole-of-government, and preparedness to meet current and future challenges. They analyse the operation of the subject country's public administration, with a particular focus on horizontality within the public administration, the relationships between levels of government and with citizens and businesses, innovation and quality of public service delivery, and the impact of information society policy on e-government. They draw on an extensive review of information about public governance and the operations of public administration in the subject country; and a series of interviews with public officials at the state and sub-national levels.
Together for Better Public Services: Partnering with Citizens and Civil SocietyClick to Access:
- Publication Date :
- 31 Aug 2011
- Pages :
- ISBN :
- 9789264118843 (PDF) ; 9789264118812 (print)
- DOI :
This report analyses the partnerships that governments form with citizens, users and CSOs in order to innovate and deliver improved public service outcomes. These approaches can offer creative policy responses that enable governments to provide better public services in times of fiscal constraints. Although co production and citizens’ involvement are still in the developmental stage in many countries, early efforts appear to lead to cost reductions, better service quality and improved user satisfaction. This report identifies the risks of citizen and user involvement in service delivery, and the barriers that must be overcome to make these models work. Top-level political commitment, adequate public sector capacity, and aligned financial incentives are the key factors for success.
"Co-production is attracting increasing interest among scholars and practitioners alike. This report, which offers a comprehensive survey of existing practice across OECD countries, is a valuable contribution to our understanding of the state of play internationally."
-Professor John Alford, Australia and New Zealand School of Government, (author, Engaging Public Sector Clients: From Service-Delivery to Co-Production, Palgrave Macmillan, 2009)