Skills for a High Performing Civil Service
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Skills for a High Performing Civil Service

Civil servants make an important contribution to national growth and prosperity. Today, however, digitalisation and more demanding, pluralistic and networked societies are challenging the public sector to work in new ways. This report looks at the capacity and capabilities of civil servants of OECD countries. It explores the skills required to make better policies and regulations, to work effectively with citizens and service users, to commission cost-effective service delivery, and to collaborate with stakeholders in networked settings. The report also suggests approaches for addressing skills gaps through recruitment, development and workforce management.

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Author(s):
OECD

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Skills for a high-performing civil service draws upon current priorities to meet public governance challenges across OECD countries. It takes a look at the changing skills needed in the civil services and presents a framework through which OECD countries can begin to assess the skills they presently have or gaps that may exist.

 
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