Digital Government in Chile
Strengthening the Institutional and Governance Framework
This review analyses the governance and institutional framework of digital government in Chile. It is based on the OECD Recommendation on Digital Government Strategies. It first benchmarks the institutional arrangements of ten advanced countries in the field of digital government, assessing their strategies, digital government units or bodies and policy levers, as well as the co-ordination mechanisms in place. The review then provides an in-depth look at the institutional set-up of digital government in Chile. The assessment reveals that the governance of digital government in Chile would benefit from a stronger legal basis, providing the unit leading the work on digital government with a better grounding and the necessary levers to drive the digital transformation of government and public services. Based on this analysis, the OECD advances two alternative recommendations to strengthen the institutional framework of digital government to foster public sector productivity, enhance efficiencies and improve service delivery. The strengths and weaknesses of the alternatives discussed in detail. The review includes a roadmap for the implementation of both alternatives.
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Digital government governance frameworks in selected OECD countries and Uruguay
Based on the OECD Recommendation of the Council on Digital Government Strategies, this chapter assesses the governance framework and institutional arrangements of digital government across ten governments considered to be advanced in the implementation of digital government. The assessment delves into issues such as the role of the digital government strategy, the institutional arrangements, the policy levers, the co-ordination mechanisms and the legal framework for digital services, strategies for public sector data and ICT procurement. Likewise, the chapter explores how these ten countries articulate and exploit synergies with other cross-cutting public sector agendas, such as open government, public sector innovation and administrative simplification. Furthermore, it describes how digital government units are financed and discusses existing funding mechanisms for strategic digital government projects and how they can serve as drivers of change. Finally, the chapter briefly covers mechanisms and tools for monitoring and assessing the impact of digital government activities.
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