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Denmark: Efficient e-Government for Smarter Public Service Delivery

image of Denmark: Efficient e-Government for Smarter Public Service Delivery

This review is the first to analyse e-government at the country level using a revised framework designed to capture the new challenges faced by countries today. It highlights the richness of initiatives and actions taken by Denmark in relation to a number of areas, including the impact of e-government on public sector modernisation and efficiency efforts, the impact of e-government organisational structure and arrangements on e-government development and administration, the need to address issues related to user take-up and the assessment of benefits realisation of e-government projects. As these are not unique to Denmark, but are commonly shared by a number of OECD countries, the study provides useful tools to support e-government policy making in all OECD countries.   

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Annex C. Survey results

The survey is part of the background research supporting the analyses, assessment and proposals for action presented in this report. It shows that Denmark has a high degree of e-government maturity with a focused and systematic approach to the implementation cycle of e-government. The survey represents a broad cross-section of Danish public sector institutions and their leadership showcasing in general a mature and knowledgeable management within the public sector – with a good understanding of e-government implementation as a whole-of-public-sector initiative.

English

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