OECD Digital Economy Papers

ISSN :
2071-6826 (en ligne)
DOI :
10.1787/20716826
Cacher / Voir l'abstract
The OECD Directorate for Science, Technology and Industry (STI) undertakes a wide range of activities to better understand how information and communication technologies (ICTs) contribute to sustainable economic growth and social well-being. The OECD Digital Economy Papers series covers a broad range of ICT-related issues and makes selected studies available to a wider readership. They include policy reports, which are officially declassified by an OECD Committee, and occasional working papers, which are meant to share early knowledge.
 

OECD Consumer Policy Toolkit Workshop on Communication Services

Summary of Proceedings You or your institution have access to this content

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Auteur(s):
OCDE
Date de publication
17 avr 2013
Bibliographic information
N°:
221
Pages
59
DOI
10.1787/5k480t1g546j-en

Cacher / Voir l'abstract

In 2010, the OECD published its Consumer Policy Toolkit, which provides insights into ways that government agencies responsible for safeguarding consumer interests could improve their policy approaches to ensure that any interventions they make are well-justified, timely and effective. To follow up, the OECD Committee on Consumer Policy is conducting a series of multi-stakeholder workshops to see how policies in key markets could be strengthened, using the framework and approaches developed in the Toolkit. Communication services were the topic of the first workshop, held in October 2011. This paper provides a summary of the proceedings, which focused on marketing practices, contract terms, and billing issues.