Gateways to the Global Market

Gateways to the Global Market

Consumers and Electronic Commerce You or your institution have access to this content

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03 Feb 1998
9789264162341 (PDF) ;9789264160163(print)

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Information technology, especially the electronic network known as the World Wide Web, is changing the way that businesses and consumers interact. This expansive electronic network allows both businesses and consumers to transcend global barriers, gaining access to products and information in ways that were once unimaginable. However, travelling outside the realm of the terrestrial marketplace with its commercial and geographic restraints can also mean moving in an unpredictable environment without the security that traditional marketplace practices and consumer protection laws provide.

In March 1997, the OECD Committee on Consumer Policy, along with the OECD Committee on Information, Computer and Communications Policy convened an international gathering of information technology policy experts, consumer advocates, business and government representatives. This report, based on this diverse gathering, examines ways to protect and empower consumers to make informed choices in this expanding global online marketplace.

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Table of Contents

Executive Summary
Opening Session
Welcome by Jytte Olegaard
Opening Remarks by Donald Johnston, Secretary-General of the OECD
Keynote Address by John Bridgeman, Office of Fair Trading, UK
Keynote Address by Jay M. Tannenbaum, Founder and Chairman, Commercenet, US
Keynote Address by the Honorable Robyn Mcdonald, Minister of Consumer Affairs, New Zealand
Background Note by Prof. Carey E. Heckman, Stanford University
Panel Summaries
Session I: Consumer Options in the Global Marketplace
-Panel 1. The Internet Operating Environment
-Panel 2. Virtual Money: Consumer Payment Options
Session II. Consumer Privacy and Data Protection
-Panel 1. Cryptography
-Panel 2. Protecting Transactional Data
Session III. Jurisdiction in Cyberspace: Who Protects Consumers?
-Panel 1. The Role of Business and Government in International Consumer Protection
-Panel 2. Protecting Consumers from Cross-Border Fraud and Misleading Conduct
-Panel 3. Unsafe or Defective Merchandise: Product Liability Protection in the Global Marketplace
Session IV. Summation, Christine A. Varney, Reporter

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