Latin America's Emergence in Global Services
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Latin America's Emergence in Global Services

A New Driver of Structural Change in the Region?

Business services have been one of the fastest growing export areas in emerging economies over the past decade. The spread of information and communication technologies and the rise in trade liberalization have facilitated the global unbundling and offshoring of services activities from advanced to developing countries, including those in Latin America. The empirical and analytical insights in this volume document how several countries in Latin America have entered the offshore services sector both through the attraction of multinational companies and the internationalization of domestic service suppliers. The future of the offshore services sector in Latin America will depend on its ability to upgrade its knowledge - and skill-intensive product offerings. This will call for the development of domestic technical capabilities, the adoption of renewed industrial policies, the promotion of backward and forward linkages, and the continued upgrading of human capital and information technology-integrated manufacturing.
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Service multinationals in Costa Rica’s free trade zone and their linkages to local suppliers You do not have access to this content

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Author(s):
Juan José Flores Sáenz

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Back-office service components, such as payrolls and client service, have been increasingly relocated from developed countries to developing countries, such as Costa Rica. This trend has grown considerably over the past 10 years, heightening the policy importance of analysing the performance of these companies, their evolution and their linkages.