United Nations E-Government Survey

2411-829X (online)
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The United Nations E-Government Survey is produced every two years by the Department of Economic and Social Affairs. It is the only report in the world that assesses the e-government development status of all United Nations Member States. It serves as a tool for decision-makers to identify their areas of strength and challenges in e-government and to guide e-government policies and strategies. The publication also highlights emerging e-government trends, issues and innovative practices, as well as challenges and opportunities of e-government development. Each chapter provides an analysis of the Survey’s data, as well as highlights strategies, challenges and opportunities so as to provide policy options. The Survey is intended for government officials, academics, intergovernmental institutions, civil society organisations, the private sector and citizens at large.
United Nations e-government survey 2014

United Nations e-government survey 2014

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22 Sep 2014
9789210564250 (PDF)

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The UN E-Government Survey serves as a tool for decision-makers to identify their areas of strength and challenges. The Survey assesses the e-government readiness of the 193 Member States of the UN according to a quantitative composite index of e-readiness based on website assessment, telecommunication infrastructure, and human resource endowment. ICTs can help reinvent government in such a way that existing institutional arrangements can be restructured and new innovative arrangements can flourish, paving the way for a collaborative, effective, inclusive, transparent and accountable government, which is critical for sustainable development. DPADM, as a global hub for innovation in public governance, promotes knowledge sharing of innovative approaches and practices in public management, particularly in the area of e-government.
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  • Foreword
    At the United Nations Conference on Sustainable Development held in Rio de Janeiro in June 2012, a global consensus was reached that to achieve our sustainable development goals we need institutions at all levels that are effective, transparent, accountable and democratic. E-government holds tremendous potential to improve the way that governments deliver public services and enhance broad stakeholder involvement in public service.
  • Acknowledgements
    The 2014 edition of the United Nations E-Government Survey is the product of a collective effort by the Division for Public Administration and Development Management (DPADM) of the United Nations Department of Economic and Social Affairs (DESA), as well as by many valued external experts, researchers and contributors from other organizations. In particular, the following people are acknowledged for their specific roles in its production.
  • Acronyms
  • Executive Summary
    The Millennium Development Goals (MDGs) set by world leaders more than ten years ago have made a huge impact on the lives of billions of people. In particular, extreme poverty has decreased in every region and substantial progress has been made in access to safe-drinking water, decent housing and life-saving HIV treatment, while between 2000 and 2011 the world has achieved parity in primary education between girls and boys with more than 40 million children attending school. However, progress has been uneven: more than one billion people still live in extreme poverty and there are persistent challenges in eradicating hunger, improving health, promoting gender equality, enhancing access to clean water and sanitation, among others. As the United Nations continues to promote prosperity, equity and peace beyond 2015, a global conversation has begun to define a concrete sustainable development framework that embodies these bold, ambitious and universal values.
  • World e-government rankings
    It has been over a decade since the United Nations started assessing the global e-government development through the initiative “Benchmarking E-government: Assessing the United Nations Member States” in 2001. Since then, there has been increasing evidence through public policy formulation and implementation that e-government, among others, has played an effective enabling role in advancing national development. At the same time, the United Nations E-Government Survey has gained wide acceptance as a global authoritative measure of how public administrations provide electronic and mobile public services. The biennial edition of the United Nations E-Government Survey aims to exemplify successful e-government strategies, pioneering practices with a view towards administrative reform and sustainable development.
  • Progress in online service delivery
    Continuing the presentation and analysis of the world egovernment rankings, this chapter reports on global progress in online service delivery as evidenced by the 2014 United Nations E-Government Survey data and considers factors that may be helping or hindering the roll-out of e-services at the national level. The analysis attempts to shed light on the meaning behind the numbers by highlighting successful strategies and discussing some common challenges and barriers to achieving an efficient and effective public administration as a condition of good governance.
  • E-participation
    Governments have a duty to uphold the peoples’ right to participate in public governance. At the national level, the right to political and civic participation is often guaranteed in the constitution. The United Nations Public Administration Country Studies, including a Survey of the constitutions of all United Nations Member States, found that more than 150 countries enshrine the right of citizens to participate in one form or another.
  • Whole of government and collaborative governance
    The growing complexity and interconnectedness of present sustainable development challenges require holistic responses that are based on coherent policies and collaborative decision-making processes, which in turn call for a transformation of public administration through the adoption of whole-of-government approaches and collaborative governance. Whole-of-government can be defined as “agencies working across portfolio boundaries to jointly achieve integrated responses to the issues of policy development, program management and service delivery” (Ojo et al., page 234, 2011) whereas collaborative governance refers to a process of governing based on collaboration between government and non-government stakeholders.
  • Mobile and other channels for inclusive multichannel service delivery
    Eradication of poverty remains high on the global development agenda and requires empowering people living in poverty and other disadvantaged and vulnerable groups with public information and services. Different modalities and channels for extending public service delivery to all the people and leave no one behind including disadvantaged and vulnerable groups. The evolution of e-government in the next stage beyond 2015 needs further rethinking and transforming the way government institutions operate, with citizen needs and expectations at the core of its business re-engineering process. An integrated inclusive multichannel service delivery approach is, therefore, central to the successful implementation of the way forward.
  • Bridging the digital divide
    Today 1.2 billion people of the world living in extreme poverty account for only one per cent of the consumption as compared to the richest 1 billion people which consume 72 per cent. The United Nations Secretary-General’s High Level Panel on Post-2015 Development has called for a new agenda which “must tackle the causes of poverty, exclusion and inequality. It must connect people in rural and urban areas to the modern economy through quality infrastructure–electricity, irrigation, roads, ports and telecommunications.” In outlining his vision for the way forward on Post-2015, the United Nations Secretary-General stated that “in order to leave no one behind and bring everyone forward, actions are needed to promote equality of opportunity.”
  • E-Government for the post-2015 era: The usage perspective
    This chapter outlines the current situation of e-government usage, particularly the efforts made by the 193 United Nations Member States. It examines various egovernment service channels (including mobile and social media), service channel mix and management in a multichannel world, exploring effective channel management strategies (with good opportunities) to increase eservice uptake. The chapter also looks at selected issues related to e-government service usage in several critical areas which can generate high returns for sustainable development, along with good practices; and provides concluding observations, with some policy suggestions on increasing e-service uptake.
  • Open Government Data
    One of the tools used to increase transparency and participation is Open Government Data (OGD), which can be defined as government information proactively disclosed and made available online for everyone’s access, reuse and redistribution without restriction. The term OGD came into prominence relatively recently after the publication of a set of principles by a group of experts and advocates in Sebastopol, California, United States of America. Often referred to as the “8 Open Government Data Principles” or “Sebastopol Principles”, they set out best practice recommendations on how governments publish data on the Internet.
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