Compendium of Innovative E-government Practices

Compendium of Innovative E-government Practices

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18 Oct 2013
9789210556521 (PDF)

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The main objective of developing the UNDESA Compendium of Innovative E-government Practices as an ongoing project is to create a venue for promoting innovative e-government solutions, services and products developed and yet to be developed by governments. The Compendium does not promote one solution over another but rather exposes e-government practices that place the citizen in the forefront. Volume IV covers a wide range of innovative practices, such as applications that increase the efficiency of the public sector in finance, health, education, environment and a number of applications that foster citizens' participation.
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  • Foreword
    The potential benefits of online service provision are increasingly being recognized throughout the world by governments at the local, national and regional levels. Governments’ use of the Internet to deliver public services has revolutionized the speed and effectiveness of government service delivery and public administration. The benefits of online service delivery manifest themselves in a faster, cheaper, more personalized and efficient service delivery that citizens and businesses can access 24 hours a day, seven days a week.
  • Acknowledgements
    The United Nations Department of Economic and Social Affairs (UNDESA) Compendium of Innovative E-Government Practices was developed by the E-Government Branch of the Division for Public Administration and Development Management under the guidance and direction of Mr. Vincenzo Aquaro, Chief of the Branch.
  • Executive Summary
    In the face of increasing demands on governments to become more effective and efficient, coupled with a need to pay more attention to user needs, governments have been forced to rethink their approach to service delivery.
  • Explanatory Notes
  • Innovative E-Government Practices - Introduction
    The UNDESA Compendium of Innovative E-Government Practices is a compilation of case studies of innovative e-government solutions, services and applications with elements of transferability and adaptability. In developing this online Compendium, UNDESA aims to provide not only a tool for knowledge management but also a venue for the promotion and sharing of these cost-effective, value-added innovative solutions. Since the Compendium is an ongoing project, UNDESA will continue to solicit and identify innovative practices from all corners of the globe for inclusion in later editions of this resource.
  • Africa
    Raft is a telemedicine network for Africa to support healthcare professionals where they are most needed. the network is supported by 30+ coordinators, active in fourteen African countries, focusing on the distance continuing education and remote support of healthcare professionals on their worksites.
  • Americas
    SAE Online Auctions is an innovative initiative of the Mexican public administration in order to make available to all Mexican citizens government goods and assets via on-line auctions.
  • Asia
    The China Digital Science and Technology Museum (CDSTM) is the result of the joint effort by the China Association for Science and Technology, the Chinese Ministry of Education, and the Chinese Academy of Sciences, which have aimed to construct an online platform to offer all-round elite scientific improvement of mankind through history. In order to stimulate the interest in science and technology, to popularize this amongst the general public and to increase scientific literacy, these institutions have constructed an online platform which exhibits the development of science and technology by exceptional virtual reality and multimedia contents.
  • Europe
    Since 2003, the Government of Belarus has started to develop informatization processes through a wide government program called “Electronic Belarus”. The program was developed by experts of the Belarus National Academy of Sciences and it aimed at reflecting government goals and objectives to increase the level of informatization throughout public administration. The program includes 108 projects.
  • Oceania
    The Assessment Resource Center (ARC) is an online service using innovative technology to provide teachers with a platform to share actual samples of graded student work and to exchange ideas on better education. The development of the ARC online service has made the task of evaluating students’ work and reporting it to their parents much easier and credible. Currently, the ARC database holds 1,000 samples of student’s work, which have been given grades agreed upon by teachers. This system enables its users to comment on the work and to give and receive feedbacks between teachers and parents.
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