Innovation and Knowledge-Intensive Service Activities

Innovation and Knowledge-Intensive Service Activities You do not have access to this content

Authors:
OECD
Publication Date :
15 Mar 2006
Pages :
179
ISBN :
9789264022744 (PDF) ; 9789264022737 (print)
DOI :
10.1787/9789264022744-en

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From research and development to legal and marketing services, a wide range of knowledge-intensive service activities (KISAs) enables firms and public sector organisations to better innovate. This publication examines the contribution of knowledge-intensive services to the acquisition and growth of innovation capabilities in firms and public sector organisations. It focuses on KISAs in four industy sectors: software, health care, tourism and leisure, and resource-based industries such as mining technology services, aquaculture and forestry. The analysis derives from a series of surveys and case studies undertaken in nine OECD countries: Australia, Denmark, Finland, Ireland, Japan, Korea, New Zealand, Norway and Spain.
Also available in: Chinese
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  • Executive Summary
    The study of knowledge-intensive service activities (KISA) is a case study in innovation that forms part of the OECD’s continuing work on national innovation systems. The project examines the value of KISA in facilitating the growth of innovation capacity within recipient organisations by focusing not on service sector industries per se, but on the role of knowledge-intensive services as carriers and sources of knowledge that influence the performance of individual organisations, value chains and clusters across industries.
  • Résumé
    Le projet sur les activités de service à forte intensité de savoir (KISA) est une étude de cas sur l’innovation qui s’inscrit dans des travaux de longue haleine menés par l’OCDE sur les systèmes nationaux d’innovation.
  • Synthesis and Main Findings
    The KISA project forms part of the OECD’s ongoing analysis of national innovation systems. In contrast to most of the work in the area, the KISA project: a) has a micro-level focus on firm or organisation level activities; b) recognises the importance of service activities to innovation; and c) examines the dynamic growth of innovation capacity within organisations.
  • Overview of the KISA Research Project
    With more than 230 personal interviews and survey data from over 1 000 respondents, the KISA project represents a major contribution to services research. Within the service sector, this research focuses on the most dynamic and innovative services.
  • The Role of KISA in the Software Industry
    The information and communications technology (ICT) industry has been an important driver of economic growth in recent decades. The growth has been due partly to improved productivity and the emergence of new subsectors within the industry, which is an important producer in its own right, and partly to the contribution that ICT makes to productivity in other industries, indeed in all facets of the economy (OECD, 2004; Pilat et al., 2002).
  • The Role of KISA in Health Care
    This section of the report is based on the case studies conducted in Denmark, Finland, Japan, Norway and Spain, each dealing with a different aspect of health care. All case studies seek to identify carriers of and barriers to systemic innovation in health care and explore the role of knowledge-intensive service activities (KISA) in enhancing systemic innovation.
  • The Role of KISA in the Tourism and Leisure Industries

    Tourism and manufactured leisure are very different sectors, but their common features mean that it is useful to group them together in a study of knowledge-intensive service activities in innovation. Both industries have emerged as a consequence of increased affluence, education and leisure time.

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  • The Role of KISA in Renewing Resource-Based Industries
    Economies are still dominated by the production of goods, and without physical goods the society could not function and the lifestyles as we know them would not be possible. At the same time, production of goods is heavily dependent on service functions within these industries.
  • Country Studies
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